NGWorkflow. Work Flow
NGS via own product NGWorkflow has the ability via the Java messaging service (JMS) to initiate workflow processes for any database process or procedure. For instance the provisioning process at the CSR level is a major aspect of the system. Equally as important is the system's ability to manage the provisioning process once the order has been committed. The NGWorkflow data model allows organisations to define specific workflow processes for as many items as needed across multiple industries. These workflow processes are set up initially at the time of implementation and then maintained throughout the use of the system.
In day-to-day operations, CSR's and back office provisioning personnel need to gather information about pending provisioning order as quickly and easily as possible, and manipulate events and dates in order to meet new circumstances. NGWorkflow allows CSRs and provisioning personnel to gather this information using a fully configurable graphical user interface.
MNP is managed by using our NGWorkflow engines during the provisioning process. The statuses of all transactions can be traced and the NGWorkflow determined at any time. NGWorkflow is a major component of the NGS workflow management functionality, and are defined according to the methods and procedures in place at the operator's organisation. In NGS, NGWorkflow are defined by item so a CSR can tell the Status of where a customers order is within the system at any time.
